Senior Business Analyst - Retail IT (POS & Supply Chain)

Job Title: Senior Business Analyst Retail IT (POS & Supply Chain)

Experience: 8+ years

Location: Coimbatore

Key Responsibilities

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• Partner with cross-functional teams (Retail Ops, IT, Supply Chain, Finance) to elicit, analyze, and document business requirements
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• Lead end-to-end business analysis for POS upgrades, integrations, and omnichannel retail initiatives
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• Map and optimize supply chain workflows including inventory, order management, logistics, and vendor coordination
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• Translate business needs into functional specifications, user stories, and acceptance criteria
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• Collaborate with solution architects, developers, and QA teams to ensure alignment and delivery
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• Conduct gap analysis, root cause investigations, and impact assessments for system changes
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• Support UAT planning, execution, and stakeholder sign-off
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• Monitor KPIs and recommend enhancements to improve system performance and business outcomes
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