Field Tech Senior Associate - ITIL

Req ID:

We are currently seeking a Field Tech Senior Associate - ITIL to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Requirements and Preferences:
\n 2 to 4 Years’ experience in Audio video Support.
\n Strong understanding of audio and video technologies, including equipment, software, and networking.Good troubleshooting skills.
\n Basic understanding of ITIL Framework is a must.
\n Experience in using ITSM Tools like Service Now, Remedy etc.
\n Good Communication Skills (Written & Spoken) in English
\n Ability to physically perform general office requirements.
\n Ability to work in fast-paced environments and adapt to changing client requirements.
\n Must be able to perform essential responsibilities with or without reasonable accommodations.
\n Willingness to work on rotational shifts 24x7.
\n Travel including overnight domestic may be required.

Role Responsibilities:
\n Good knowledge in Audio Video setup Related Issues.
\n Coordinate with vendors for any ongoing Audio Video equipment issues.Knowledge of Town Hall kind of Audio Video setup.
\n Experienced in Zoom Meetings (Desktop/Laptop/MacBook and Conference Room based)
\n Perform Meeting room Devices Daily Health check-up.
\n Coordinate with GCO team (Global Conferencing team)
\n Assist Client for connecting VC before the event starts
\n Connecting the presentation if any from the main venue
\n Provide support for Townhall kind of events.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.