Documentation Handling Analyst

Key Responsibilities:- 1. Documentation Management & Advisory: \n

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• Act as the central contact for all documentation-related requests and clarifications from internal stakeholders.
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• Advise teams on documentation requirements, applicable standards, mandatory forms, and adherence to internal policies.
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• Examine and verify submitted documents to ensure completeness, accuracy, and compliance with established guidelines.
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• Identify missing or incorrect documentation and collaborate with relevant stakeholders for timely resolution.
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• Maintain organized records, document repositories, and audit trails in line with the governance and compliance requirements.
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2. GTBD Product & Channel Documentation Support: \n

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• Provide operational support for SMAR&TS and other GTBD documentation platforms, including user assistance, issue resolution, and process guidance.
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• Support user onboarding activities, access management, system orientation, and training initiatives for platform users.
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• Track documentation workflows within systems and liaise with technology and support teams to address system-related concerns efficiently.
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3. Operational & Process Query Resolution: \n

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• Respond to internal enquiries concerning documentation processes, operational procedures, and control requirements.
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• Work closely with Operations, Compliance, Risk, Legal, and Front Office teams to ensure prompt and effective resolution of issues.
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• Escalate documentation or process-related concerns with potential operational, regulatory, or compliance implications to the Regional Head, Client Management.
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4. Business Operations & Team Support: \n

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• Develop, maintain, and periodically update process manuals, operating procedures, and workflow documentation.
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• Review forms and supporting documents, ensuring inconsistencies or deficiencies are addressed before processing to prevent client service delays.
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• Manage document lodging and temporary custody activities, ensuring accurate tracking and control throughout the document lifecycle.
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• Perform KYC screening for non-signatories in accordance with regulatory standards and internal compliance policies.
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• Assist in the execution of Annual Reviews and Ad-hoc Reviews by ensuring documentation, due diligence records, and client information remain current and complete.
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• Contribute to process improvement initiatives, team projects, and other business support activities as assigned.
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