Chief Human Resource Officer

Building the Culture and Leadership Behind a New Kind of Mental Healthcare Platform

Why This Role Exists

Sukoon is building something rare - a mental healthcare system that is not only clinically strong, but deeply human, consistent, and scalable.

As we grow from ~100 to 1000+ beds, the single biggest risk is not capital or infrastructure. It’s people.

This role exists to ensure that as we scale:

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• We don’t dilute care
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• We don’t lose our culture
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• And we build leaders faster than we build beds
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Requirements

What You Will Be Responsible For

This is not a traditional HR role.

You will be responsible for building the human system that allows Sukoon to deliver great care - consistently, across multiple locations.

1. Defining and Protecting the Culture

You will shape what “great care” actually looks like in behaviour:

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• How staff speak to patients and families
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• How teams work together under pressure
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• How leaders make decisions
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And then ensure this shows up everywhere - not just in one flagship unit

2. Hiring People Who Actually Fit This Model

We are not just hiring for credentials.

We are hiring people who can:

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• Handle complexity and emotional intensity
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• Work in teams (not silos)
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• Deliver high standards without losing empathy
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You will build the engine that finds and selects these people - repeatedly.

3. Building Leaders, Not Just Teams

As we scale, we will need:

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• Strong unit heads
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• Confident clinical leaders
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• Operators who can run facilities independently
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You will identify, coach, and grow this leadership bench.

Because scale will fail without it.

4. Making Sukoon a Place People Want to Stay

Mental healthcare is demanding.

Burnout is real.

You will ensure:

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• People feel supported, not stretched
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• Good people stay and grow
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• The environment remains serious, but humane
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5. Creating Clarity and Accountability

Great culture is not “soft.”

You will help build:

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• Clear expectations
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• Honest feedback loops
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• The ability to deal with underperformance early
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So that high standards are maintained without confusion.

6. Working Hand-in-Hand with Operations

You and the Head of Operations will be tightly linked.

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• They build the system
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• You build the people who make it work
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Together, you ensure that:

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• Units run well
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• Teams function well
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• And patients get the care they deserve
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Who This Role Is For

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• This role is for someone who:
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• Has built or scaled teams across multiple locations
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• Understands that culture is not slogans - it’s behaviour
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• Is comfortable working closely with clinicians and operators
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• Can be both thoughtful and decisive
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And most importantly:

Someone who believes that how people behave inside a hospital directly shapes patient outcomes

What Success Looks Like

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• You walk into any Sukoon unit - and it feels the same
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• Patients and families trust the people, not just the brand
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• Unit leaders don’t need constant supervision - they step up
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• Hiring gets easier because Sukoon has a reputation
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• Good people stay, grow, and bring others with them
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Benefits

Why This Role Matters

“If we get operations right, we can run hospitals.

If we get people right, we can build a system that truly changes lives.”

This is a chance to build the people engine behind one of the most ambitious mental healthcare platforms in the region.