NOC NETWORK ENGINEER (L1 MONITORING)

Job Role: NOC Network Engineer (L1 Monitoring) \n

The NOC Network Engineer is responsible for providing first-line 24x7 Network Surveillance and Event Management support for the RIL Core Network and associated customer MPLS Networks. This role ensures high-level operational continuity by strictly following RIL's Event, Incident, and Change Management procedures.

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Job Accountabilities (Duties and Responsibilities) \n

Work 24x7 shifts to provide continuous Network Surveillance and operational support for advanced IP network services.

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Perform configuration and technical support for Cisco Routing and Switching equipment.

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Act as the primary customer point of contact for support requests, handling calls and opening/closing Trouble Tickets and Action Items .

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Perform network monitoring and troubleshooting to resolve L1/L2 incidents.

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Adhere strictly to Incident Management, Change Management, and Problem Management procedures.

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Communicate operational situations, configurations, and technical information effectively and professionally, both electronically and telephonically.

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Create and update documentation to ensure seamless team communication.

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Skills & Experience Required \n

Experience: Minimum 2+ Years of relevant experience.

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Technical Skills:

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o Expertise in Cisco Routers and Switching Equipment .

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o Experience with Routing Protocols .

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o Knowledge of WAN Circuits and Transport .

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o Strong knowledge of Networking and IP Protocols .

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Core Competencies:

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o Exceptional Multitasking Skills and strong attention to detail.

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o Excellent Verbal Communication and Presentation Skills .

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o Strong Interpersonal and Team Building Skills.

Key Attributes (Qualifications) \n

Education: BE / Diploma or BSc/MSc IT