Senior Business Development Manager

Key Responsibilities:-

Business Development & Revenue Growth:

\n
• Lead end-to-end sales cycles for Break-Fix, AMC, FMS, and Managed Services across enterprise and mid-market accounts.
\n
• Position and promote managed service delivery models leveraging platforms such as ManageEngine, Sapphire, and other monitoring/automation tools.
\n
• Identify, qualify, and close large multi-year service opportunities.
\n
• Build and manage a strong sales pipeline, maintain accurate forecasting, and consistently achieve quarterly and annual revenue goals.
\n

Enterprise Customer Engagement:

\n
• Engage and influence CXO-level stakeholders including CIOs, IT Leaders, Infrastructure Heads, and Procurement teams.
\n
• Present service capabilities, workflow automation, SLA frameworks, dashboards, and ROI-based value propositions.
\n
• Strengthen and expand enterprise relationships within the Bangalore and Mumbai customer ecosystem.
\n

Product & Service Portfolio Management:

\n
• Own and continuously evolve the service portfolio across Break-Fix, AMC, FMS, and Managed Services.
\n
• Define service deliverables, SLAs, pricing models, and renewal structures.
\n
• Integrate and promote capabilities such as:
\n
• Endpoint Monitoring & Management
\n
• ITSM workflow automation
\n
• Remote management dashboards
\n
• Secure monitoring and automation via Sapphire
\n
• Conduct competitive benchmarking and enhance offerings to ensure strong market differentiation.
\n

P&L Ownership & Business Planning:

\n
• Manage revenue, profitability, and cost optimization initiatives for the services business.
\n
• Develop annual business plans, GTM strategies, and expansion roadmaps for new geographies.
\n
• Track critical performance metrics (SLA compliance, MTTR, renewal ratios) and drive continuous improvement.
\n

Vendor, OEM & Partner Collaboration:

\n
• Collaborate with OEMs such as Apple, Lenovo, HP, Dell, and others to strengthen and align service propositions.
\n
• Build strong working relationships with service delivery vendors, field support partners, and technology tool providers.
\n
• Work closely with ManageEngine, Sapphire, and platform partners for demos, licensing, enablement, and GTM activities.
\n

Cross-Functional Collaboration:

\n
• Partner with Pre-Sales, Delivery, Inside Sales, Finance, and Supply Chain teams for solution design and contract closure.
\n
• Support commercial negotiations, proposal creation, and documentation processes.
\n
• Ensure operational readiness for new deployments, transitions, and service rollouts.
\n