Customer Success

About Client: A Leading Product development company

Role: Customer Success

Experience: 3- 7 years

Location: Chennai

Job Description:

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1. Onboarding new customers and guiding them through the implementation process.
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2. Establishing strong relationships with clients to understand their goals and challenges.
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3. Providing ongoing support and assistance to customers, addressing any inquiries or issues they may have.
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4. Conducting regular check-ins with customers to assess satisfaction and gather feedback.
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5. Collaborating with internal teams to advocate for customer needs and drive product improvements.
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6. Identifying opportunities for upselling or cross-selling additional products or services to existing customers.
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7. Developing and maintaining a deep understanding of our products or services to effectively troubleshoot and provide solutions.
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8. Creating and delivering training sessions or materials to educate customers on best practices and maximize their use of our offerings.
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Requirements:

SQL, Ticketing, HRMS