Product Manager - Microsoft Dynamics CRM & Field Service

Req ID:

We are currently seeking a Product Manager - Microsoft Dynamics CRM & Field Service to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Title

Product Manager – Microsoft Dynamics CRM & Field Service

Job Summary

We are looking for a dynamic and experienced Product Manager to lead the vision, strategy, and delivery of Microsoft Dynamics CRM and Field Service modules . This role requires strong collaboration with cross-functional teams, stakeholder engagement, and a deep understanding of product lifecycle management to drive business value and user satisfaction.

Key Responsibilities

• Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
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• Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
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• Engage with internal and external stakeholders to gather, analyze, and refine requirements
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• Collaborate closely with development and QA teams to:Define clear acceptance criteriaEnsure high-quality delivery aligned with expectations
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• Monitor product performance, usage, and adoption metrics , and recommend improvements
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• Lead release planning , including sprint planning and go-live coordination
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• Facilitate continuous feedback loops to drive product enhancements and innovation
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• Ensure alignment between business needs and technical implementation
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Required Skills & Experience

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• 8+Years of Strong background in IT project/program management , preferably with exposure to:Microsoft Dynamics CRMDynamics 365 Field Service
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• Excellent communication and stakeholder management skills , with the ability to bridge business and technical teams
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• Proven ability to manage multiple priorities in a fast-paced, evolving environment
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• Experience with Agile and Waterfall methodologies
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• 8+Years of Hands-on experience with tools such as:Azure DevOpsJira or similar work management tools
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• Strong analytical and problem-solving abilities
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Preferred Qualifications

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• Experience working on Dynamics 365 implementations or enhancements
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• Understanding of customer service operations or field service processes
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• Exposure to product analytics and KPI tracking
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• Experience in cross-functional and global team environments
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Key Competencies

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• Product ownership and strategic thinking
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• Stakeholder engagement and communication
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• Adaptability and prioritization
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• Collaboration and team-oriented mindset
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• Continuous improvement and innovation focus
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About NTT DATA

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NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.