Zonal Operations Head

Key Responsibilities:- Operational Leadership: \n

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• Lead and oversee end-to-end logistics operations across all branches, hubs, warehouses, and distribution centers within the zone.
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• Ensure achievement of service levels, turnaround times (TAT), delivery performance, and customer commitments.
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• Drive operational excellence through process standardization, automation, and continuous improvement initiatives.
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• Monitor daily operational performance and implement corrective actions to address service gaps.
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Network & Distribution Management: \n

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• Manage transportation, fleet operations, route optimization, line-haul movements, and last-mile delivery performance.
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• Ensure efficient utilization of vehicles, manpower, and infrastructure to maximize productivity.
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• Optimize network costs while maintaining service quality and customer satisfaction.
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• Support network expansion, branch setup, and capacity planning initiatives.
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P&L and Cost Management: \n

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• Own the zonal operational budget and profitability targets.
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• Drive cost optimization initiatives across transportation, warehousing, manpower, and infrastructure expenses.
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• Monitor operational KPIs, productivity metrics, and financial performance.
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• Ensure adherence to budgeted costs and improve operational margins.
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Customer Experience & Service Excellence: \n

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• Ensure high levels of customer satisfaction through consistent service delivery.
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• Manage key customer escalations and drive timely resolution.
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• Collaborate with Sales and Key Account teams to support customer retention and business growth.
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• Establish service improvement plans based on customer feedback and performance reviews.
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Team Leadership & People Management: \n

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• Lead, mentor, and develop Regional Managers, Branch Managers, Hub Managers, and operational teams across the zone.
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• Build a high-performance culture focused on accountability, productivity, and customer-centricity.
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• Drive workforce planning, succession planning, and capability development initiatives.
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• Ensure compliance with company policies and performance management processes.
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Compliance, Safety & Governance: \n

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• Ensure adherence to statutory, legal, safety, and regulatory requirements.
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• Maintain compliance with transportation regulations, labor laws, and company SOPs.
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• Drive safety programs and risk mitigation initiatives across all operational locations.
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• Conduct regular audits and reviews to ensure operational and process compliance.
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Stakeholder Management: \n

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• Collaborate closely with Sales, Finance, HR, Procurement, Technology, and Customer Service teams.
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• Build strong relationships with key customers, transport partners, vendors, and government authorities.
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• Support strategic business initiatives and transformation projects within the zone.
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