Service Management Senior Specialist

The main role of the team is to manage

Sales development focuses on identifying leads, researching and developing them and moving them along the sales cycle toward a closing.

Business development involves finding new growth opportunities for Services and forming strategic partnerships (Internal and External) that open-up new domains.

The Service Sales and Business Development team develops the offering, manages the demand for resources and expertise to meet our customers expectations in the areas of bespoke developments of Alt a PSS, digital / Mobile developments and consulting projects, business consulting projects, functional and technical expertise offered on top of solutions, to name a few.

With the growing need for more tailored solutions answering specific challenges our customer airlines are facing today, there is a great potential for services development to complement product portfolio.

The Global Role of a Service Management Senior Specialist/Principal is to lead a dedicated business domain and focus on

developing and managing service opportunities associated with a business domain. i.e. Digital / Mobile App

He/she will be involved in the full-service management cycle:

o Lead collecting customer requirements, translating them into a service design, (Scoping to Solution)

o Ensuring all the capabilities needed to deliver the service are available in or with our partners.

o Lead the business case preparation to safeguard the right level of margin resulting in the creation of commercial proposals.

o Supporting Regional Service Managers and Airlines Extended Accounts team in pitching the service commercial proposal, new services to customers

o Work with different business domains for continuous development of existing and new services, Resource demand management, and Follow/Promote SAFe Methodology

o Pipeline Owner of Service Business Domain opportunities and contribute to budget exercise.

o Monitor delivery via following up on Time reported and Invoiced

Skills and Competencies

Proven work experience in Digital/Mobile domain with understanding technical aspects a plus

Previous Airline or similar work experience

Experience with Products and solutions.

Autonomy and ability to work independently with minimal supervision.

Good communication and negotiation skills

Resilient and self-motivated

Project Management skills

Commercial and sales management skills

Understanding of commercial and financial framework (cost, revenue, margin)

Understanding of legal and contracting framework

Good presentation skills and proficiency with word, ppt, excel.