Software Engineer - ITSM

About the Client:

A global IT MNC company

Role : Software Engineer - ITSM

Experience : 3 to 5 years

Location : Bangalore (Hybrid)

Looking for candidates who are currently in a Career Break (preferably Female candidates)

Roles & Responsibilities:

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• Manage and improve IT service management processes following ITSM best practices and frameworks (such as ITIL).
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• Oversee daily operations using ITSM tools like ServiceNow or BMC Remedy to ensure effective incident, problem, and change management.
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• Collaborate with cross-functional teams to enhance IT service delivery and ensure alignment with business goals.
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• Drive continuous improvement initiatives for IT processes and service delivery frameworks.
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• Monitor and report on service performance, identifying areas for optimization and improvement.
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• Handle communication with stakeholders to provide updates on incidents, changes, and service improvements.
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• Contribute to the development and maintenance of ITSM documentation and knowledge management.
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Preferred Qualifications/Experience:

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• 3-5 years of experience in IT service management, with strong knowledge of ITIL or other ITSM frameworks.
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• Proficiency in ITSM tools like ServiceNow, BMC Remedy, or similar.
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• Experience in incident management, problem management, and change management processes.
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• Excellent communication, teamwork, and problem-solving skills.
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• Experience with IT infrastructure and operations is a plus.
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• ITIL or other relevant ITSM certifications are preferred.
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• Candidates returning from a career break (preferably women)
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