Training Manager - Agency Training
Job Description
A Position Overview
\nPosition Title
\nBranch Trainer-Manager
\nDepartment
\nAgency Sales training
\nLevel/ Band
\n401/Manager
\nRole Summary : Conducts training as per the defined levels for the assigned channel. manages and develops assigned trainers and TOs and manages and executes training schedules for the location.
\nB Organizational Relationships
\nReports To
\nCluster Training Manager
\nSupervises
\nDirect: Assigned trainers and TO’s
\nIndirect: IRDA Training Institutes in the zone
\nC Job Dimensions
\nGeographic Area Covered
\nStakeholders Internal
\nCity Heads Training, Trainers, Training Service Providers, Agency Managers, Regional Development Managers in their Zone
\nExternal
\nIRDA Training Institutes , Suppliers
\nD Key Result Areas
\nOrganization process
\nKey contributions
\nCritical Responsibilities
\n· Training as per assigned Channel
\nø Agency: All Levels ;
\nø BA all Levels
\nø Corporate Agency Channel: Level 2, Level 3 and Level 4
\nø Bank Assurance: Level 1, Level 2, Level 3 and Level 4
\nø Broking: Level 2 and Level 3
\n· Manage the local training resources and training schedule
\n· Manage & Develop assigned Trainers and TO’s on a day to day basis
\nPrimary Responsibilities
\n· Delivering Induction Training and development workshop for New agents, New Generation premier Agents and existing Premier Agents to build their capabilities in selling skills to make them capable to prospect, Take new appointments, open new calls and close the call by handling objections.
\n· Delivering IRDA refresher Training with minimum 90% Pass%
\n· To announce monthly training schedules by the 5th of ever month
\n· To ensure training records are maintained and updated constantly
\nRisk
\n· Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.
\nE Skills Required
\nTechnical
\n§ Training Skills and workshop delivery skill
\n§ Product knowledge
\nBehavioral
\n§ Facilitation skill
\n§ Team Management
\n§ Leadership skills
\n§ Communication skills
\n§ Trainer observation skills
\nEssential
\nDesired
\nFacilitation Skill
\n·
\nInterpersonal skills
\n·
\nCommunication skills
\n·
\nCreative thinking skills
\n·
\nTeamwork Skills
\n·
\nInfluencing skills
\n·
\nRelationship Building skills
\n·
\nDecision making skills
\n·
\nF Incumbent Characteristics
\nEssential
\nDesired
\nQualification
\n§ Graduation
\n§ MBA (Finance/ Marketing) preferred
\nAIII/ FIII most preferred for IRDA trainers profile.
\nEven Licentiate Pass of III also to be given preference.
\nInsurance qualification like LOMA etc. to be preferred.
\nFacilitation skill certification will be an added advantage
\nExperience
\nShould have at least 2 years of sales experience
\n4 to 5 years of Training experience
\nExperience in Financial / Insurance sector desirable
