Forbes Advisor - Sr. IT Associate

POSITION - Sr. IT Associate

LOCATION - Remote (5 days)

About the Role

We are looking for a skilled IT Support Engineer (M365) to manage and support our Microsoft 365 environment and related IT operations. The ideal candidate will have hands-on experience in device management, security, user provisioning, and troubleshooting M365 services.

You'll play a key role in ensuring smooth endpoint deployment, secure access management, and prompt issue resolution in a fully remote setup.

Key Responsibilities

Configure, deploy, and manage laptops and devices using Microsoft Intune (Autopilot / 0-touch deployment).

Manage identity and access using Azure AD / Entra ID, including SAML SSO configuration for third-party SaaS platforms.

Monitor and troubleshoot email delivery issues using tools such as mail flow logs, quarantine, and Microsoft Defender.

Support end-users with incidents, requests, and escalations through the ITSM/ticketing system.

Collaborate with the security team on Defender alerts, endpoint protection, and remediation.

Maintain and follow internal documentation for consistent and compliant IT support.

Manage data recovery and ensure confidentiality when handling sensitive information.

Continuously improve IT processes and knowledge management through documentation and self-learning.

Required Skills & Qualifications

Minimum 3 years of hands-on experience in Microsoft 365 administration and IT support.

Strong expertise in:

Microsoft Intune / Endpoint Manager (device management & 0-touch deployment)

Azure AD / Entra ID (SSO, access management)

Microsoft Defender (email, device, and identity protection)

Exchange Online, SharePoint, and Teams administration

Proficiency with ticketing systems (ServiceNow, Jira, or similar).

Strong troubleshooting, documentation, and communication skills.

Ability to work independently in a fully remote environment.

Nice to Have

Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or Enterprise Administrator Expert.

Familiarity with PowerShell scripting for automation.

Experience with security compliance and policy enforcement within M365.

About Company

Forbes Advisor is a global platform dedicated to helping consumers make the best financial choices for their individual lives. We support your pursuit of success by making smart financial decisions simple, to help you get back to doing the things you care about most. We do this by helping turn your aspirations into reality. By arming you with trusted advice and guidance, you can make informed financial decisions you feel confident in and achieve your financial goals. Visit Forbes Advisor for unbiased personal finance advice, news and reviews, plus a comparison marketplace that helps you find the financial products that best fit your life and goals.

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