Business Analyst/Product Manager - Salesforce (Dealer Management System)

About the Client

A key player in the electric vehicle (EV) industry, this company specializes in delivering sustainable mobility solutions for the commercial transportation sector

Role : Business Analyst/Product Manager - Salesforce (Dealer Management System)

Location : Chennai (Work from office)

Role Summary:

The Business analyst / Product Manager DMS will be responsible for the implementation, maintenance, optimization, and continuous improvement of the Salesforce-based Dealer Management System (DMS) . This role ensures that the system effectively supports CRM, Sales, and Service functions , enhances operational efficiency, and aligns with business objectives.

DMS Implementation & Enhancement (30%)

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• Lead the deployment of Salesforce DMS by gathering user requirements, designing solutions, and implementing best-fit features.
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• Conduct system testing, user training, and documentation to ensure smooth adoption.
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• Continuously evaluate and enhance system performance to meet evolving business needs.
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System Support & Maintenance (20%)

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• Provide technical support to resolve user issues and minimize system downtime.
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• Conduct root cause analysis and implement preventive measures for system stability.
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Vendor & Stakeholder Coordination (20%)

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• Act as the primary point of contact with Salesforce and other vendors for issue resolution, updates, and system enhancements.
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• Ensure timely upgrades, patches, and training to maintain system efficiency.
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Data Management & Reporting (20%)

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• Generate custom reports and dashboards to support decision-making across departments.
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• Ensure data integrity and optimize reporting capabilities for business insights.
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Integration & Cross-Functional Collaboration (10%)

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• Partner with IT and business teams to integrate DMS with Ramco ERP, Telematics, HSRP, CRM, and other applications .
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• Design and implement seamless data exchange mechanisms for enhanced workflow automation.
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• BE, MCA, MBA
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• Experience: 5+ years in Dealer Management Systems / Vehicle Sales & Service Software
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• Proficiency in Salesforce solutions , including Sales Cloud, Service Cloud, Auto Cloud
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• Prior experience in Salesforce Business Analysis, System Architecture, Project Management (PMO)
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