Technical Support Engineer

Tasks & Responsibilities:

• \n

  Provide technical support for Solar customer base in the Oceania region.

\n
• \n

  Documentation of support cases with customers according to international standards.

\n
• \n

  Follow the defined communications channels and support processes.

\n
• \n

  Collaborate on the continued improvement of products, processes, and tools by actively providing feedback.

\n
• \n

  Coordinate, complete and document support related services in agreement with management.

\n
• \n

  Proactively collaborate in the achievement of defined support goals and continued improvement of customer service.

\n

The following additional tasks could arise:

\n
• \n

  Participation in national and international projects (e.g. CRM, Contact Center, SOS)

\n
• \n

  Participation in internal training events.

\n
• \n

  Support in the integration and development of new employees and internal educational programs.

\n

Skills & Requirements:

\n
• \n

  Engineering graduates in Electrical/ Electronics with minimum 3 – 5 years of relevant experience in the solar industry.

\n
• \n

  Specific experience of international companies, technical customer support is desirable.

\n
• \n

  Fluent English skills (spoken and written) are required for daily communication with international colleagues and customers.

\n
• \n

  Willing to work in early morning shifts.