Global Delivery Center Leader in Pune
Job Description
- This is a zero-to-one build, own the full technology capability globally \n
- You'll report directly to the Group CIO and sit on the global leadership team \n\n
- Build and run the Technology Centre of Excellence in Pune from scratch. \n
- Hire and scale teams across:Software development & maintenance (Microsoft stack, Java, proprietary apps).Azure cloud operations (infrastructure, automation, FinOps).Digital workplace & end-user computing.ITIL-based service management (ServiceNow). \n
- Define strategy, delivery model, and governance. \n
- Ensure quality delivery aligned to SLAs/KPIs. \n
- Act as a senior escalation point for global clients. \n
- Drive modernization (cloud-native, microservices, automation). \n
- Report directly to the Group CIO and join the global tech leadership team. \n\n
- Proven GCC build experience (zero-to-one or major scale-up). \n
- 15+ years in IT services/captive centres; 10+ years in senior leadership. \n
- Exposure to the insurance/financial services domain or any regulated industry like Pharma or Banking \n
- Strong in Microsoft stack, Azure cloud, ITIL processes. \n
- Experience managing 300+ FTE tech teams. \n
- Global stakeholder management (US/UK clients). \n
- Ability to lead multi-disciplinary tech teams (engineering, infra, service mgmt).
About Our Client
\n\nOur client is a global professional services and technology firm serving insurance and financial services clients with solutions across claims, underwriting, and digital transformation. Our client has a global team of more than 8,500 professionals operating across 20+ countries, with large operational centers in the UK & They heavily invest in research & development, innovation & artificial intelligence ("AI"), platform integration & underlying business systems, as well as colleague development and client service. They serve more than 1,700 insurance, financial services, public sector, and other highly regulated clients in the UK and the US
\n\nJob Description
\n\nThe Successful Applicant
\n\nA successful Global Delivery Centre Lead - IT Services should have:
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