Inside Sales Manager

Description \n

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.\n

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• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
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• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
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• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
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• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
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• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
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• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
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• Be a point of escalation for our clients and respond promptly to any issues
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• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
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• Work with client contact on reporting and forecasting
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• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
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• Work with client contact on reporting and forecasting
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• Coordinate team incentives and Sales Performance Incentive Funds
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• Partner and build business relationships with all partners to ensure customer expectations are met
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Location:

IND Gurgaon - DLG Infinity Tower 5th flr Tower B&C and 6th flr Tower C&D \n

Language Requirements:

English (Required) \n

Time Type:

Full time