Operations Manager

Job Description – Operations Manager\n

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Business: Flexi Roundtables | Whitepapers Launch | Guru Forum | Top 1% Leaders

About Flexi\n

Flexi is building India's leading executive engagement platform, connecting the Top 1% companies with the Top 1% leaders through invitation-only roundtables, symposiums, whitepaper launches, executive forums, and strategic partnerships.

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As we scale nationally and internationally, operational excellence is critical to delivering world-class experiences.

Role Overview\n

We are looking for an Operations Manager to lead and optimize end-to-end business operations across events, client delivery, internal teams, vendor management, and business processes.

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You will work directly with the Founder's Office to ensure flawless execution, improve operational efficiency, and build scalable systems for rapid growth.

Key Responsibilities1. Event & Program Operations (30%)\n

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• Lead end-to-end execution of roundtables, symposiums, and leadership forums
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• Develop detailed event execution plans and timelines
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• Coordinate venues, logistics, vendors, and hospitality
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• Ensure seamless on-site event management
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• Conduct post-event reviews and improvement planning
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2. Project & Team Management (20%)\n

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• Manage cross-functional teams across sales, marketing, design, research, and operations
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• Track project milestones and deliverables
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• Conduct daily and weekly review meetings
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• Ensure timely completion of all operational tasks
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• Resolve execution bottlenecks
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3. Client Success & Delivery (15%)\n

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• Act as the primary operational contact for clients after deal closure
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• Ensure contractual deliverables are fulfilled
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• Coordinate sponsorship activations and event branding
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• Maintain high client satisfaction throughout engagement
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4. Process Excellence & SOPs (15%)\n

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• Develop and improve Standard Operating Procedures (SOPs)
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• Standardize workflows across departments
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• Implement automation to improve operational efficiency
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• Monitor compliance with operational standards
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5. Vendor & Partner Management (10%)\n

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• Manage hotels, production agencies, designers, printers, photographers, and technology partners
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• Negotiate commercial terms and service agreements
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• Track vendor performance and quality standards
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6. MIS & Business Reporting (10%)\n

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• Prepare operational dashboards and weekly MIS reports
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• Track event readiness, budgets, timelines, and KPIs
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• Present operational insights and recommendations to leadership
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Required Skills\n

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• Operations Management
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• Project Management
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• Event Operations
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• Client Delivery
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• Vendor Management
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• Process Improvement
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• Budget Management
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• Risk Management
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• Advanced Excel / Google Sheets
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• Project Management Tools (ClickUp, Asana, Monday.com, Notion, Jira, etc.)
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• AI tools for workflow automation
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Preferred Experience\n

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• 5–10 years in Operations, Program Management, Project Management, Events, Consulting, or Business Operations
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• Experience managing enterprise clients, executive events, or B2B services
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• Strong leadership, negotiation, and stakeholder management skills
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Key Performance Indicators (KPIs)\n

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• Event execution success rate
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• On-time project delivery
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• Client satisfaction (CSAT/NPS)
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• Operational efficiency improvements
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• Budget adherence
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• Vendor performance scores
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• SOP compliance
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• Reduction in operational issues and escalations
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What You'll Own\n

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• End-to-end execution of Flexi Roundtables and Guru Forum
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• Event operations calendar and resource planning
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• Client onboarding and delivery processes
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• Vendor ecosystem and logistics management
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• Internal operations dashboards and reporting
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• Process automation and continuous improvement initiatives
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• Cross-functional coordination across all business units
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Why Join Flexi?\n

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• Lead operations for one of India's fastest-growing executive leadership platforms
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• Work directly with the Founder's Office on strategic initiatives
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• Build scalable operational systems for national and international expansion
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• Play a key role in delivering premium experiences for enterprise leaders, GCCs, government partners, and global technology companies
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Compensation: Competitive Fixed Salary + Performance Bonus + ESOPs (for exceptional performers)