Voice Associate

This role is for one of the Weekday's clients

Salary range: Rs - Rs (ie INR 3-6 LPA)

Experience: 2+ yrs

Location: Bengaluru

Job Type: full-time

We are looking for a Customer Care Executive – Voice Support to deliver exceptional customer service for a US-based healthcare support process. This role requires strong communication skills, a customer-first mindset, and the ability to handle voice-based interactions professionally while ensuring a positive customer experience.

As a Customer Care Executive, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and providing accurate information in a timely and courteous manner. The ideal candidate should be comfortable working with US customers, possess excellent verbal communication skills with a neutral accent, and demonstrate professionalism in handling customer interactions.

This position is well-suited for individuals who have prior experience in international voice processes and are passionate about delivering high-quality customer support.

Requirements

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• Handle inbound and outbound customer interactions through voice support channels.
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• Provide prompt, accurate, and professional responses to customer inquiries and concerns.
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• Deliver exceptional customer service while maintaining high levels of customer satisfaction.
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• Resolve customer issues efficiently and escalate complex cases when necessary.
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• Maintain accurate records of customer interactions and updates in internal systems.
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• Follow established processes, quality standards, and compliance guidelines.
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• Build positive customer relationships through effective communication and problem-solving.
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• Meet productivity, service level, and quality performance targets.
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• Collaborate with internal teams to ensure timely issue resolution.
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• Stay updated on process changes, policies, and service requirements.
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• Experience in international voice support or customer service environments.
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• Strong verbal communication skills with a clear and neutral accent.
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• Ability to engage confidently with customers from the US market.
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• Excellent listening, problem-solving, and interpersonal skills.
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• Customer-centric approach with a focus on delivering positive experiences.
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• Ability to handle customer concerns professionally and empathetically.
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• Strong attention to detail and commitment to service quality.
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• Proven track record of stability and performance in previous customer support roles.
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• Ability to work effectively in a fast-paced and process-driven environment.
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• Experience in US healthcare support processes is highly preferred.
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• Voice Process
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• Voice Support
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• Customer Service
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• Customer Support
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• US Healthcare Process
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• Call Handling
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• Issue Resolution
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• Communication Skills
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• International Customer Support
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