Production Support Engineer 3

" Master Incident/Ticket Handling and ITIL processes
\n o Capability to investigate cases by correlating application behavior, application logs and configuration setup to customer questions.
\n o Reservation, Inventory, Ticketing knowledge, hands-on experience is a needed.
\n Fluent English
\n o Listening/Reading: Can understand with ease everything heard or read. Can understand a wide range of demanding, longer texts, and recognize implicit meaning. Can summarize information from different spoken and written sources.
\n o Speaking: Can express him/herself spontaneously, fluently and precisely, differentiating finer shades of meaning even in more complex situations.
\n o Writing: Can produce clear, well-structured, detailed text on complex subjects.
\n Others:
\n o Multicultural approach, responding to our Scandinavian customer base expectations
\n o Customer centricity: customer and customer satisfaction are the heart of our business
\n o Accountability, Autonomy and Proactivity, to provide customers with a high level of continuous service and support, while managing priorities
\n o Communication & Information gathering from listening/questioning techniques to delivery of presentations internally as well as towards customers
\n o Analytical thinking: Ability to use a methodical step-by-step approach to break down complex problems or processes into their constituents parts, identify causes and effects patterns and analyze problems to arrive to an appropriate solution
\n Team spirit, transparency & knowledge sharing are part of our culture"