KAM - QCommerce

Key Responsibilities:

1. Business Ownership & Growth Management

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• Take end-to-end responsibility for the P&L of Q-Commerce platforms, ensuring achievement of revenue, profitability, and market share objectives.
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• Design and implement platform-specific growth strategies aligned with overall business goals.
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• Establish and nurture strong partnerships with platform category teams and key stakeholders to drive business expansion.
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2. Assortment Strategy & Catalogue Management

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• Manage product onboarding, assortment planning, and catalogue accuracy across platforms.
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• Optimize product pages by ensuring high-quality content, correct taxonomy, relevant keywords, and compelling imagery to enhance discoverability.
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• Analyse platform and consumer insights to identify assortment opportunities and address portfolio gaps.
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3. Promotions & Platform Visibility

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• Plan and execute promotional calendars including platform campaigns, banner placements, and brand storefront activations.
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• Track promotional effectiveness and optimize investment allocation to maximize returns.
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• Collaborate with marketing teams to align performance marketing initiatives with platform-led campaigns.
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4. Demand Planning & Supply Alignment

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• Partner with supply chain teams to maintain adequate inventory levels and ensure product availability.
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• Monitor operational metrics such as fill rates and order fulfilment to minimize cancellations, especially during high-demand periods.
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• Oversee inventory tracking and coordinate replenishment planning with warehouse operations.
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5. Analytics & Business Performance Monitoring

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• Evaluate sales performance, customer trends, competitor activity, and platform analytics to generate actionable insights.
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• Develop periodic performance reports covering GMV, margins, visibility efficiency, and platform KPIs.
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• Recommend strategic interventions and growth initiatives based on data analysis.
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6. Commercial Management & Negotiations

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• Lead commercial discussions including margin structures, marketing investments, contractual terms, and annual business planning.
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• Oversee claims management, reconciliations, payments, and overall financial governance across platforms.
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7. Cross-Functional Stakeholder Collaboration

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• Work closely with internal teams including supply chain, finance, marketing, category, and R&D to ensure seamless execution.
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• Drive successful product launches on Q-Commerce channels through coordinated cross-functional planning and execution.
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