Personal assistant

Job Description: Personal Assistant – Package Management (Remote / Work from Home)

We are seeking a highly organised, reliable, and trustworthy Personal Assistant to join our team on a remote, work-from-home basis. This role focuses primarily on managing the receipt and dispatch of packages, ensuring smooth and professional handling of our incoming and outgoing mail and deliveries across Australia.

As our Personal Assistant, you will act as a critical extension of our operations from the comfort of your home. You will be responsible for receiving packages delivered to your residential address, securely storing them, and preparing and sending them out promptly when instructed. This position suits someone who is detail-oriented, dependable, and comfortable working independently with minimal supervision.

Key Responsibilities

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1. Receive incoming packages and deliveries at your home address and confirm receipt promptly via our communication channels (email, Slack, or designated app).
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2. Carefully inspect packages for damage upon arrival and report any issues immediately.
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3. Maintain a clean, secure, and organised storage area at home for holding packages temporarily.
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4. Prepare outgoing shipments according to instructions: packaging, labelling, weighing, and attaching correct postage or courier documentation.
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5. Arrange collection or drop-off of packages with Australia Post, couriers, or other delivery services as required.
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6. Accurately track and update the status of all incoming and outgoing packages in our shared tracking spreadsheet or system.
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7. Communicate clearly and professionally with team members, suppliers, and recipients regarding delivery updates or issues.
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8. Handle basic administrative tasks related to shipping, such as printing labels, preparing customs documentation (when applicable), and keeping records of postage expenses.
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9. Ensure compliance with all relevant postal regulations, privacy requirements, and safety standards when handling packages.
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10. Proactively suggest improvements to our package management processes.
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11. Be available during agreed business hours to receive deliveries and process urgent shipments.
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Requirements

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1. Reliable home address in Australia suitable for receiving regular courier and Australia Post deliveries.
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2. Access to a secure, dedicated space at home for safe short-term storage of packages (up to 10–15 packages at any time).
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3. Strong organisational skills and exceptional attention to detail.
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4. Excellent written and verbal communication skills.
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5. Proficiency with basic computer tools (email, Google Sheets/Excel, scanning apps, and printing).
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6. Previous experience in administrative support, customer service, e-commerce fulfilment, or mailroom operations is advantageous but not mandatory.
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7. Dependable internet connection and a personal computer or laptop.
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8. Access to basic packaging supplies (we provide a budget for additional materials as needed).
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9. Highly trustworthy and able to handle potentially valuable or sensitive items with integrity.
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10. Right to work in Australia.
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11. Reliable transportation to visit a post office or courier depot when required (occasional local travel may be needed).
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12. Flexible availability during standard business hours (with some flexibility for urgent shipments).
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We provide full training on our systems and processes. You must have a quiet and professional home environment that allows you to focus on the role.

What We Offer

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1. Fully remote position – work from home permanently.
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2. Competitive hourly or fixed monthly rate, depending on experience and availability.
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3. Reimbursement for postage, packaging materials, and reasonable internet/phone costs.
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4. Flexible working hours within core business times.
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5. Opportunities to grow into broader personal assistant or virtual assistant responsibilities over time.
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6. Supportive team environment with regular check-ins.
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7. Paid training period and ongoing guidance.
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8. Superannuation contributions (where applicable).
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This is a genuine work-from-home opportunity for a motivated individual who takes pride in accuracy, reliability, and excellent service. You will play an essential behind-the-scenes role in keeping our operations running smoothly.

Location: Remote (Australia-wide), with packages delivered to your home address.