Senior Systems Engineering Specialist - MDM & Endpoint

Req ID:

We are currently seeking a Senior Systems Engineering Specialist - MDM & Endpoint to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description

Job Title

Senior Systems Engineering Specialist – MDM & Endpoint (Grade 9)

Experience

9–12 years of experience in Endpoint Management and Mobile Device Management services.

Role Overview

This role leads advanced operational support and delivery for MDM and Endpoint services, acting as an L3 escalation point and supporting migrations and transitions.

Key Responsibilities

MDM & Endpoint Management

• Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools.
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• Manage and support devices across iOS, Android, Windows, and macOS platforms.
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• Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations.
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Operations & Support

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• Provide L1/L2/L3 support based on role scope for endpoint and mobility services.
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• Troubleshoot device, application, and policy-related issues.
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• Follow ITIL-based incident, problem, and change management processes.
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Implementation & Projects

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• Support endpoint deployments, upgrades, and onboarding activities.
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• Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management.
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• Assist with automation, documentation, and reporting activities.
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Collaboration & Documentation

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• Work closely with team members and cross-functional teams.
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• Maintain accurate documentation, SOPs, and knowledge articles.
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• Provide regular updates and communicate effectively with stakeholders.
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Required Skills

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• Microsoft Intune / Endpoint Manager
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• Windows 10/11, iOS, Android, macOS
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• PowerShell scripting/Automation
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• Microsoft Defender
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• Understanding of ITIL processes
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• Strong communication skills
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About NTT DATA

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NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.