Field Tech Associate-DSS

Req ID:

We are currently seeking a Field Tech Associate-DSS to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Role Responsibilities:

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
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• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
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• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
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• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
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• Learn new and emerging technologies as needed, guided by business requirements.
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Requirements and Preferences:

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• 1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed.
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• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
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• Basic understanding of ITL Framework is a must.
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• Experience in using ITSM Tools like Service Now, Remedy etc.
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• Good Communication Skills (Written & Spoken) in English
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• Ability to physically perform general office requirements.
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• Must be able to perform essential responsibilities with or without reasonable accommodations.
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• Willingness to work on rotational shifts 24x7.
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• Travel including overnight domestic may be required.
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About NTT DATA

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NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at