Senior BASE24 EPS Support

Job Description:

Experience

• 4 to 8 years of hands-on support experience with ACI Base24-eps applications .
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• Proven track record in application support roles within the cards and payments domain .
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Key Responsibilities

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• Monitor, troubleshoot, and resolve issues in Base24-eps payment systems.
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• Act as the first responder for production issues, ensuring minimal downtime.
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• Diagnose and resolve transaction failures, ISO 8583 message issues, and system outages.
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• Handle transaction failures, outages, and performance issues with a structured problem-solving approach.
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• Support integration of Base24-eps with other bank systems and external card schemes.
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• Collaborate across teams, clearly explaining technical issues to stakeholders.
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• Maintain and support payment networks, ATM/POS/Ecom systems, and settlement processes.
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Skills & Competencies

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• In-depth knowledge of ISO 8583 messaging systems .
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• Strong analytical, debugging, and problem-solving skills.
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• Experience with Base24-eps modules and integration processes.
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• Good understanding of payment networks, ATM/POS/Ecom systems, and settlement workflows.
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• Ability to work effectively in a 24x7 support model .
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At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.