FrozenFun-Senior Manager operations

Job Title: Senior Manager – Operations

Location: Gurgaon
Function: Operations
Experience Required: 5+ Years
Company: Frozen Fun – Authentic Italian Gelato

About Frozen Fun:
\n Frozen Fun is India's go-to destination for authentic Italian gelato. With a loyal customer base and stores in Delhi-NCR & Mumbai, we pride ourselves on delivering premium quality, consistent taste, and delightful experiences — in-store and online. Visit us at .

We are looking for a dynamic Senior Manager – Operations to oversee and optimize day-to-day operations across 10 retail outlets in Gurgaon and surrounding regions . This role involves team leadership, operational strategy execution, supply chain coordination, and maintaining Frozen Fun's quality and customer service standards.

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  Lead and manage daily operations across 10 outlets in the region.

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  Supervise and guide outlet managers and frontline teams to ensure performance and accountability.

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  Implement and maintain SOPs to drive consistency, hygiene, and operational efficiency.

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  Manage supply chain and inventory, especially cold storage handling and frozen product movement.

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  Ensure excellent customer experience and adherence to Frozen Fun's brand and quality standards.

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  Collaborate with logistics and procurement teams to ensure timely product replenishment.

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  Monitor key operational metrics including sales performance, wastage, feedback, and stock levels.

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  Identify process improvements, reduce pilferage/wastage, and optimize product flow.

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  Support new outlet launches, vendor coordination, and team hiring/training as part of expansion.

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  Report to the Head of Operations and work closely with cross-functional stakeholders.

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  Minimum 5 years of experience in F&B/Retail Operations , preferably managing multi-unit outlets.

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  Hands-on experience with cold chain logistics , frozen desserts, or FMCG retail is highly desirable.

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  Proven ability to manage multi-location operations , team performance, and customer service quality.

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  Strong organizational, communication, and problem-solving skills.

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  Proficient in operational analytics and team productivity tracking.

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  Bachelor's or Master's degree in Business Administration, Hospitality, Food Tech, or related field.

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