ASSISTANT MANAGER-Front Office

Front Office Operation

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• Conduct daily briefings and ensure that all pertinent information is well received by team members
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• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
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• Review, analyze and suggest improvement of work flow and standards at the Front Desk
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• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
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• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
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• Ensure documentation of all guest related issues using the logbook
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• Sign media and supervise shift handover procedures
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• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
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• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
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• Assist Guest Relations in greeting, rooming, and sending off guests
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• Inspect front of house and back of house regularly for cleanliness and orderliness
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• Ensure that front line staff complies with marketing techniques and maximizes sales
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• Check billing instructions, monitor guest credit and act upon any discrepancies
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• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
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• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
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• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
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• Conduct Night Audit Process for hotel
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Team Management

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• Provide department orientation and training of the hotel service standards, procedures and programs
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• Constantly monitor team members’ appearance, attitude and degree of professionalism
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• Motivate and provides a work environment which brings out the best in team members
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Other Responsibilities

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• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
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• Be fully conversant with hotel fire & life safety/emergency procedures
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• Attend all briefings, meetings and trainings as assigned by management
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• Report for duty on time wearing clean and complete uniform at all times
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• Maintain a high standard of personal appearance and hygiene at all times
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• Perform other reasonable duties assigned by the Management of the Hotel
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• Diploma in Tourism / Hospitality Management
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• Minimum 2 years of relevant experience in a similar capacity
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• Excellent reading, writing and oral proficiency in English language
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• Ability to speak other languages and basic understanding of local languages will be an advantage
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• Good working knowledge of MS Excel, Word, & PowerPoint
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Our commitment to Diversity & Inclusion:
\n We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.