Functional Lead - Microsoft Dynamics 365 CRM & Field Service

Req ID:

We are currently seeking a Functional Lead - Microsoft Dynamics 365 CRM & Field Service to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Functional Lead – Microsoft Dynamics 365 CRM & Field Service

Role Overview

NTT DATA is seeking a Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry best practices.

Key Responsibilities

Lead requirement gathering sessions, workshops, and stakeholder discussions
\n Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
\n Perform process mapping, gap analysis, and recommend optimized solutionsCollaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
\n Validate system configurations through hands-on testing, walkthroughs, and solution reviews
\n Support Agile delivery processes, including backlog refinement and user story definition
\n Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
\n Ensure adherence to NTT DATA delivery standards and Microsoft best practices
\n Provide regular updates to stakeholders on progress, risks, and dependencies

Required Qualifications

8+ years of experience in IT project delivery / functional consulting
\n 6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
\n 6+ years of Strong expertise in requirements analysis, functional design, and process optimizationExperience with UAT coordination and defect management
\n Familiarity with Agile and Waterfall delivery methodologies
\n 6+ years of Experience with tools such as Azure DevOps, Jira, or similar

Preferred Qualifications
\n Microsoft Dynamics 365 / Power Platform certificationsExperience working in large-scale enterprise implementations
\n Domain experience in Utilities, Manufacturing, Telecom, or similar industries

Soft Skills
\n Strong communication and stakeholder management skillsAbility to work effectively with cross-functional teams
\n Strong organizational and multitasking capabilities
\n Proactive, solution-oriented mindset with a focus on delivery excellence

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.