SO_AA_Platform_Administrator

Roles & Responsibilities:

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  Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)

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  Validates technical information, sets fair expectations, and disseminates information as needed

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  Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs, and shares information accordingly)

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  Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex/escalated Customer issues

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  Ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations

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  Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues

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  Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request/incident case notes; ensuring all stake holders are notified in a timely fashion, of ongoing investigation and problem resolution status

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  As a 24 x 5 x 365 organization, MUST BE willing to work in shifts

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  Support business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises)

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  Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date/relevant; may perform senior or expert level tasks for assigned products and skills
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Educational qualification:

BE. Computer science Engineering

Experience:

3-5 years of relevant experience

Mandatory/requires Skills:
\n Possesses extensive knowledge in RPA Platform Automation Anywhere (A360 versions) in Platform administration

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  Thrive & excel in a high-pressure, time sensitive enterprise environment between RPA Application and IT Infrastructure

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  Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills)

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  Excellent Analytical & Technical Troubleshooting skills

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  Great Team Player, Interpersonal skills, and Presentation skills

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  Fair understanding of Automation Anywhere Key functionalities (like RPA, AARI, IQBOT & Process Discovery) and their value proposition to the customer

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  Good knowledge on Windows Server Operating system environments

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  Excellent understanding on RDBMS (MS-SQL & MySQL)

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  Basic understanding of web scripting programs & Git/BitBucket

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  Knowledge on Automation Anywhere A360 migration is added advantage

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Preferred Skills:
\n Excellent problem-solving abilities and attention to detail.

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  Strong communication and teamwork skills.

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  Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

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  Proactive attitude towards learning and adapting to new technologies.

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