WM Company - Oracle HCM Compensation Techno Functional (Senior Analyst)

Job Title: Analyst II, Application Support

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Job Code:

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FLSA Status: NA

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Department: HR Technology Support Center

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Location:

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Band:

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Reports to: Sr. Manager, Application Support

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I. Job Summary

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The HR Tech Application Support Analyst is responsible for the day-to-day support,

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planning for releases and upgrades and managing projects/enhancements for assigned

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HR system(s)/module(s). Provides strategic and tactical consultation and input on

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design options supporting processes/transactions. Plans with Functional Owners,

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Release Management and OCM to align resources and scope to milestones. Engaging

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and hands on leader with system expertise and experience.

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II. Essential Duties and Responsibilities

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To perform this job successfully, an individual must be able to perform each essential

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duty satisfactorily. Other duties may be assigned.

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• Responsible for application support and enhancement projects working with the

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HR Technology team, HR Process Owners and other stakeholders

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• Experienced in Fusion Compensation functionalities, including advanced

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knowledge and experience in Core HR.

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• Experience in configuring and deploying compensation plans, salary

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adjustments, bonuses, and incentive programs

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• Has good knowledge on HDL's, Workflows, SQL, OTBI, fast Formulas, eligibility

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profiles.

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• Has a fair understanding of Data flow and can manage integrations.

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• Responsible for systematic intake and coordination of the design, build, test, and

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deploy phases of the application in accordance with established governance

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• Responsible for planning releases, upgrades, patches, and configuration across

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the assigned Oracle module(s)/HR application(s)

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• Responsible in meetings and resolves priority issues with functional

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leaders/business stakeholders.

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• Provides consultative support to Functional Owners and other stakeholders

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regarding configuration and system functionality to automate processes and

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address business issues. Oversees analysis to ensure optimal configuration

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Analyst II, Application Support 2

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• Mentors and provides leadership development to team members and promotes

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continuous learning. Building a successful team and effective working

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relationships is a priority

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• Provides status reporting, risk & issue log, and application updates on a

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frequency agreed. Appropriately escalates issues that may put projects,

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deliverables, timelines, or day to day support at risk

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• Responsible to meet project plan deliverables and timeline with a focus on

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standardization, simplification, and alignment of business processes across the

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enterprise

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• Manages engagement with external vendors for support, enhancements,

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roadmap discussions and issue reporting/escalation

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• Responsible for configuration of application according to design requirements

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and specifications. Works with Functional team to optimize processes and

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evolve to best meet business needs

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• Responsible for Tier 2 support escalations and issue resolution, supports change

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management with system information.

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• Champions data and process governance

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• Manage the complete process of identifying, designing, developing, and

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deploying system enhancements or bug fixes, ensuring timely resolution and

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alignment with business needs. Oversee testing, deployment, and post-

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implementation support to ensure seamless system performance and user

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satisfaction.

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III. Qualifications

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The requirements listed below are representative of the qualifications necessary to

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perform the job.

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A. Education and Experience

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Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or

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GED (accredited) and 4 years of relevant work experience.

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Experience: Five (5) years of HR Technology support experience, leading Service

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Delivery and managing vendor relationships (in addition to education requirement)

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B. Certificates, Licenses, Registrations or Other Requirements

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None required

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C. Other Knowledge, Skills or Abilities Required

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• Database queries/extracts using calculations, formulas, and complex commands

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Analyst II, Application Support 3

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• Extensive experience evaluating requirements and specs for development,

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testing and deployment

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• Extensive technical knowledge of database (SQL/MS Access), Interfaces

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(Crystal/SSRS/RRDL)

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• People-first mindset

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• Engaging leader, collaborative, mentors and builds a successful team

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• Project management & organization

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• Analytical & detailed

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• Consultative and influential, drives toward decisions

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• Continuous process improvement and simplification

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• Operations / Business / HR / Financial knowledge: Strong understanding of

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WM's operations and service capabilities, or an ability to become a quick study,

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that translates this knowledge into practical and impactful features that add value

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to our customers without contributing to inefficiency for the business.

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• Finance Technology support experience: Track record of change control

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leader, administrative, upgrading and enhancing financial solutions. The

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successful candidate will have experience across several technologies including

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– ERP Oracle cloud, Lease Accelerator, OneStream, Hyperion, Blackline,

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Concur, Coupa, Kyriba, OneSource.

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• HR Technology support experience: Track record of administrative, upgrading

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and enhancing HR system solutions. The successful candidate will have

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experience across several technologies including – HCM Oracle cloud (Core HR,

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ORC, Talent Management, OLC, Compensation & Payroll) , OTBI , BIP , Fast

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formulas, HCM Extracts, BPM worklist. Candidate will have good understanding

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of integration aspects and troubleshooting the same.

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• Impact-orientation: Strong focus on thoughtful maximization of value creation

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and capture, with a nose of “following the money” but recognizing that to capture

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value we must deliver value to our customers. Successful candidate will have a

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track record of meaningful and measurable customer and financial success.

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• ‘Can do' & ‘imagine if' mindset: A proactive, can-do mindset that enables

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independent definition and pursuit of opportunity, combined with a creative ‘what

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if' persona that pushes the candidate to think out-of-the-box and venture into

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unproven territory.

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• Bold leadership: Known to be a driver of change and taking action that

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sometimes defies convention or runs counter to the “path of least resistance”

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• Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People,

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Area) and other functions for the success of the Company and project focusing

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on the greater good of the Company, its employees and customers.

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• Communication: Strong oral and written communication skills, with a proven

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ability to synthesize and tailor complex material into simple and easily digestible

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content by experts and non-experts alike, including Corporate and Area

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stakeholders, and potentially the Senior Leadership Team. The successful

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candidate will have a track record of proactively speaking up and constructive

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dissent, where a contrarian opinion is held.

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• Innovative: Ability to think big and innovative and drive change across the

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enterprise.

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• Influencing: Ability to build rapport, authentic and meaningful relationships, and

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comfortably influencing all levels of the organization.

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Analyst II, Application Support 4

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• Dispute resolution: Ability to combine all qualities above to resolve most day-to-

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day disputes independently and without more senior executive support. Will need

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to leverage strong problem solving and troubleshooting skills with the ability to

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exercise mature judgment.

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• Value-added innovation track record: Established track record of identifying,

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developing and implementing novel solutions with clear impact. This includes

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taking calculated risks and being prone to experimenting with new concepts.

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• Fact and data-driven approach: Track record of relying on facts and data to

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drive action, as opposed to over-relying on instinct, gut feel, experience or

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opinion. The successful candidate will have a track record of frequently using

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data, absent of sampling bias, to overcome confirmation bias thereby ensuring

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the right decision is ultimately made even where counter intuitive.

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• Credibility: The successful candidate will be credible or have potential to create

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credibility quickly and therefore deemed capable of driving impact.

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V. Work Environment

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Listed below are key points regarding environmental demands and work environment of

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the job. Reasonable accommodations may be made to enable individuals with

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disabilities to perform the essential functions of the job.

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• Required to use motor coordination with finger dexterity (such as keyboarding,

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machine operation, etc) most of the work day;

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• Required to exert physical effort in handling objects less than 30 pounds rarely;

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• Required to be exposed to physical occupational risks (such as cuts, burns,

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exposure to toxic chemicals, etc) rarely;

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• Required to be exposed to physical environment which involves dirt, odors,

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noise, weather extremes or similar elements rarely;

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• Normal setting for this job is: office setting.

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• Must be available to work standard business hours, as well as be available to

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work non-standard hours in case of emergency (natural disasters, power

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outages, etc.) May need to attend afterhours calls with the offshore team