Assistant Manager - IT

Prime Function:

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• Manage the implementation and maintenance of information systems, data processing systems and procedures for the hotel that includes databases, network administration, applications programming, web design and user support systems.
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• Interface and coordinate with external clients to meet IS objectives.
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• Analyze user needs and establish procedures for the information systems.
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Key Responsibilities:

Information Systems Planning

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• Ensure to evaluate user needs and system functionality.
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• Ensure that all Software Licenses and laws are adhered to.
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• Plan, direct and control all day-to-day information systems functions.
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• Plan and approve equipment and software purchases related to systems (operating systems, related software, storage devices, etc.).
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People Management

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• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
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• Develop and maintain effective relationships with all the departments.
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• Respond to queries by resolving issues in a timely and efficient manner.
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• Ensure that the team has been trained for all safety provisions.
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• Ensure that all personnel are kept well informed of department’s objectives and policies.
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• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
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Financial Management

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• Prepare operational reports and analyze new trends.
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• Identify optimal, cost effective use of the resources and educate the team on the same.
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• Determine fiscal and physical requirements for all the departments of the hotel prepare budgetary recommendations.
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• Conduct periodic and annual inventory audits of the equipment & recommend replacement of equipment as required
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Operational Management

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• Direct and coordinate database management, network administration and user support services
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• Liaise with external agencies and equipment manufacturers to ensure effective management of the department.
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• Ensure the smooth running of all systems, printer, anti-virus software, and e-mail facilities.
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• Ensure to approve and recommend technology equipment and software as per the requirements.
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• To assign duties, inspect work, and investigate complaints regarding service and equipment and hence take corrective action.
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• Coordinate operations with Department Coordinators, Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization and the prompt delivery of services.
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Managerial Qualities

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• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
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• Ability to accept responsibility;
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• Self confidence, motivation, drive and tenacity;
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• Ability to enhance organizational performance;
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• Ability to clearly delegate tasks and responsibilities;
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• Ability to think strategically, inductively, and creatively;
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• And the propensity to recognize and acknowledge other peoples’ ideas.
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• Bachelor's degree in Computer Science, Information Technology, or a related field
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• 3-5 years of experience in IT or a similar role
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• Strong knowledge of IT infrastructure, network administration, and cybersecurity
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• Excellent project management and problem-solving skills
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• Proven ability to lead and mentor technical teams
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• Strong communication and interpersonal skills
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• Proficiency in time management and prioritization
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• Ability to work effectively in a fast-paced, dynamic environment
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• Excellent analytical and decision-making skills
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• Strong knowledge of PMS (Opera), POS, Wi-Fi networks, and guest-facing technologies such as digital key systems.
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• Skilled at diagnosing and resolving critical IT issues quickly to minimize service disruption.
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• Experienced in managing IT vendors, negotiating contracts, and maintaining asset inventories to optimize performance and costs.
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• Excellent command of English, both written and spoken, to effectively engage with staff, guests, and external partners.
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• Hotel Industry experience preferred
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