Senior Manager - Collection Strategy
Job Description
CTC: 15 LPA \n
Experience: 7–12 years (Collections / Strategy)\n
Industry Preference: Banking / NBFC Role Overview: \n
The Manager / Senior Manager – Collection Strategy will be responsible for designing, implementing, and optimizing end-to-end collection strategies to improve resolution rates, enhance recoveries, and strengthen portfolio performance. The role demands strong analytical capabilities, deep domain expertise, and the ability to convert data insights into measurable business outcomes.
Key Responsibilities: 1. Collection Strategy Development \n- \n
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Design and implement data-driven collection strategies across delinquency buckets.
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Maximize resolution rates and minimize roll-forward movement.
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Develop new rules, treatment strategies, and policy interventions to improve portfolio health.
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Continuously monitor strategy performance and recommend enhancements.
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Analyze portfolio behavior, delinquency trends, roll rates, bounce trends, and recovery patterns.
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Build MIS dashboards, reports, and actionable insights for senior leadership.
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Create collection rules and segmentation logic based on customer risk profiling.
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Coordinate with technology teams for automation and rule deployment.
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Develop scorecards, KPIs, and performance measurement frameworks.
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Design goal-setting mechanisms and incentive structures for various collection channels.
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Collaborate closely with Collections, Risk, Product, Technology, and Operations teams.
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Present insights, strategy recommendations, and performance reviews to senior management.
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Strong domain knowledge of collections.
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Expertise in MIS, analytics, and data interpretation.
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Experience in strategy creation, rule formulation, and policy design.
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Proficiency in Excel; exposure to Python, RStudio, and Power BI preferred.
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Strong communication and cross-functional coordination skills.
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Strategic and high-impact role directly contributing to business profitability.
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Opportunity to lead data-driven transformation in the collections function.
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Exposure to senior leadership and decision-making forums.
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Fast-growing, innovation-driven work environment.
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Email your resume to with the subject line:
Application for Manager / Senior Manager – Collection Strategy
For queries, WhatsApp:
\nRegards
Team HR
Staffiaa Services
