Manager, Systems Software Engineering Hyderabad, Telangana
Job Description
Job Details:
Position Title: Ask Now Principal Engineer
Location: Hyderabad
Duration: Permanent
What you’ll be doing:
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Meet with business stakeholders and other technical team members to gather, analyze and translate development requirements.
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Participate and take lead in the discovery, planning and implementation of projects and/or issues. Meet with business partners to understand client needs and make recommendations for technical solutions.
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This position has the authority to create, modify and architect programs to maintain and/or enhance current business operations using current Change Procedures. Provide a leadership role on large/complex projects and/or issues. Establish and recommend policies on system use and services.
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Maintain and support ServiceNow operational functions
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Work with a diverse customer base of internal clients to develop processes and solutions that increase and enhance productivity
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Use scripting tools & ServiceNow functionality to create scripts and automate tasks
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Develop with an understanding of implication of performance, security and best practices for coding and code structure
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Perform technical validation and testing to ensure requirements are satisfied with sample data
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Recommend improvements or changes to technical and functional designs where appropriate
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Load, manipulate and maintain data between ServiceNow and other systems; perform scheduled cloning operations
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Perform regular data audits and resolve identified issues
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Repair and recover from hardware or software failures; coordinate and communicate with impacted user groups
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Escalate to vendor for defect and incident resolution as required
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Attain quarterly and annual objectives assigned by management.
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B.S. Computer Science, Software Engineering, MIS or equivalent work experience
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An experienced professional who possesses a comprehensive knowledge of IT Service Management best practices and procedures, along with project and people management experience
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5-7 years of experience as a ServiceNow Developer
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Strong verbal and written skills
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Strong analytical and problem solving skills
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The ability to work well with people from many different disciplines with varying degrees of technical experience.
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The ability to adapt to a dynamic, rapidly changing business and technical environment.
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System/Process Automation (Orchestration) experience
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Experience with ServiceNow Integrations with third party applications
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Understanding of ITIL processes and how they are implemented in Service Now
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Experience with working or developing in one or more of the following: JavaScript, CSS, AJAX, HTML or HTML 5
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ServiceNow Certified Application Developer is a plus
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ITIL certification is a plus
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Implements and supports full life-cycle integrations
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Incident Management
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Problem Management
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Change Management
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Request Fulfillment/ Service Catalog/ Service Request
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Knowledge Management
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Configuration Management/CMDB
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Software Asset Management
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Demand Management
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Service Level Management
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Service Reporting
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Release Management
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What skills you’ll need:
\nRequired Knowledge:
\nEmployment Requirements :
