Program Director -Transitions, US Mortgage

About Client:

A leading BPO Organization

Job Overview :

We are looking for a skilled Transitions Senior Manager with a background in the mortgage domain, including managing pre-sales activities like RFP and RFIs. The successful candidate will be responsible for overseeing the transition of projects and initiatives within the organization, ensuring seamless execution and delivery. This role requires strong leadership abilities, strategic thinking, and a deep understanding of mortgage processes and systems. The role also requires the candidate to demonstrate self-drive, ownership, hands-on approach, multi-tasking ability, detail orientation, proactive communication and excellent stakeholder management skills & competencies.

Job Title: Senior Manager / Program Director

Location: Bangalore

Experience: 12+

Job Roles and Responsibilities :

Project Planning and Strategy:

Develop comprehensive transition plans for mortgage projects, products, and services.

Define project scope, objectives, deliverables, and timelines in alignment with business goals.

Identify key stakeholders and establish communication channels to ensure clarity and consensus on project objectives.

Team Leadership and Management:

Lead a multidisciplinary team of project managers, analysts, and subject matter experts.

Provide guidance, direction, and support to team members throughout the transition process.

Foster a collaborative and inclusive work environment that encourages creativity, innovation, and continuous improvement.

Client Engagement and Relationship Management:

Act as the primary point of contact for clients during the transition phase, ensuring their needs and expectations are met.

Build and maintain strong relationships with clients, stakeholders, and third-party vendors.

Conduct regular meetings and status updates to keep clients informed of project progress and address any concerns or issues.

Risk Management and Mitigation:

Identify potential risks, issues, and dependencies that may impact the transition process or project outcomes.

Develop risk mitigation strategies and contingency plans to address identified risks and ensure project success.

Monitor and evaluate project risks throughout the transition lifecycle, implementing corrective actions as necessary.

Quality Assurance and Compliance:

Ensure compliance with regulatory requirements, industry standards, and internal policies and procedures.

Qualification & Experience :

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• Education: UG/PG Degree
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• 12+ years of work experience in handling process transitions preferably in a business process outsourcing setup.
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• Working knowledge of the US mortgage industry
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• Good verbal and written communication skills. Ability to manage multiple priorities, assess and adjust to changing priorities.
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