Account Manager - General Insurance

Account Manager – Commercial Lines Insurance

(New Business, Renewals & Client Portfolio Management)

Job Purpose

The Account Manager is responsible for managing a portfolio of commercial clients , handling new business opportunities, renewals, and long-term client relationships while ensuring revenue growth and high retention.

Key Responsibilities

Portfolio Management

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• Manage assigned commercial client portfolio
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• Act as the primary relationship manager for corporate clients
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• Conduct regular client reviews and risk assessments
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New Business Growth

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• Identify opportunities within existing clients
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• Handle inbound and referred new business leads
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• Work with insurers to structure competitive solutions
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• Drive cross-sell of multiple lines, not limited to:
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• Property
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• Liability
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• Marine
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• Engineering
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• SME Packages
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Renewals & Retention

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• Manage renewal cycle for entire portfolio
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• Negotiate improved terms with insurers
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• Maintain strong client retention levels
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• Identify coverage gaps and recommend improvements
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Client Advisory Role

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• Provide risk advisory and insurance recommendations
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• Assist clients with claims coordination (when required)
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• Ensure proactive service and relationship management
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Internal Coordination

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• Work closely with internals team for finance, claims, compliance and quality
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• Maintain CRM updates and pipeline tracking
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• Monitor receivables and payment follow-ups
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Key Performance Indicators (KPIs)

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• Portfolio Revenue Growth
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• Client Retention Ratio
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• New Business Revenue
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• Cross-Sell Ratio
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• Client Satisfaction
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• Portfolio Profitability
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Requirements

Experience

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• 3–5 years commercial insurance experience
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• Strong knowledge of UAE commercial insurance market
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• Experience managing corporate & individual clients
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Skills

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• Relationship management expertise
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• Strong negotiation skills
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• Technical commercial insurance knowledge
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• Strong presentation and advisory skills
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Education

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• Bachelor's Degree (Insurance, Business, Finance preferred)
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