Desktop Support Engineer

Description Information

Role Summary

Desktop Support Engineer responsible for providing first-level technical support for desktops, laptops, operating systems, applications, and basic networking issues. The role focuses on ensuring smooth IT operations and user satisfaction.

Key Responsibilities

• Handle daily IT support tickets and end-user requests.
  
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• Troubleshoot desktop, laptop, and hardware-related issues.
  
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• Resolve Windows OS and Outlook-related problems.
  
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• Support Wi-Fi, LAN, and basic network connectivity issues.
  
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• Install, configure, and maintain desktops, laptops, and peripherals.
  
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• Install and support standard business applications.
  
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• Maintain issue resolution documentation and reports.
  
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• Escalate unresolved issues to higher-level support teams.
  
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• Support IT infrastructure and end-user environments.
  
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• Perform additional responsibilities as assigned.
  
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Required Skills


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• Windows Operating Systems
  
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• Desktop & Laptop Troubleshooting
  
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• Outlook Support
  
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• Basic Networking (Wi-Fi, LAN)
  
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• Hardware & Peripheral Support
  
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• MS Office Applications
  
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• Ticket Handling & Documentation
  
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Preferred Skills


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• Active Directory Basics
  
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• Remote Desktop Support
  
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• ITIL Awareness
  
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• Helpdesk Support Experience
  
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Experience Requirements


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• 1–4 years of experience in Desktop Support or IT Support roles.
  
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• Experience in troubleshooting Windows-based systems and end-user environments.
  
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Education


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• Any Graduate (, BCA, , , BE, Diploma)
  
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• IT-related qualifications preferred.
  
Contact Person: Anwar Sadat \n
Contact Number: \n