CMDB ITOM (Contract)

Role : ServiceNow Developer - CMDB & ITOM (Contract)

Experience: 5 +Years

Location: Chennai, Bangalore, Pune, Hyderabad

Notice Period : Immediate to 30 days

Roles and Responsibilities:

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• Configured and maintained CMDB with accurate CI (Configuration Item) classification and relationships
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• Implemented ServiceNow Discovery to automate infrastructure data population
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• Worked on ITOM Event Management to monitor system alerts and reduce incident response time
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• Integrated external monitoring tools with ServiceNow for real-time alert generation
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• Ensured data accuracy and consistency through CMDB data normalization
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• Created dashboards and reports for infrastructure monitoring and performance tracking
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• Automated routine operational tasks using ServiceNow workflows
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• Supported incident and problem management by providing accurate CI data
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• Improved system visibility and operational efficiency using ITOM solutions
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