Posted 09 July, 2026
Guest Relations Executive
AccorHotel
Jaipur, RJ, IN
Full Time
Reference: 9a8a479979f98a18
Job Description
Job Description\n
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\nQualifications\n
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- Welcome guests upon arrival and provide a warm, professional first impression of the hotel. \n
- Assist guests during check-in and check-out processes when required and ensure smooth guest flow in the lobby. \n
- Interact with guests regularly to ensure satisfaction with hotel services and facilities. \n
- Handle guest inquiries, requests, and complaints promptly and professionally to ensure quick resolution. \n
- Coordinate with different hotel departments such as Front Office, Housekeeping, Food & Beverage, and Concierge to fulfill guest requests efficiently. \n
- Maintain and update guest profiles, preferences, and special requirements in the hotel system. \n
- Identify VIP guests, repeat guests, and special occasions (birthdays, anniversaries, honeymoon stays) and arrange personalized services or amenities. \n
- Conduct guest feedback collection and follow up on service recovery when required. \n
- Ensure lobby presence to assist guests and maintain high visibility for guest interaction. \n
- Provide information about hotel facilities, dining options, local attractions, and hotel events. \n
- Assist in organizing special guest experiences such as celebrations, surprises, or welcome arrangements. \n
- Monitor guest satisfaction scores, reviews, and feedback to identify service improvement opportunities. \n
- Maintain proper documentation of guest incidents, complaints, and service recovery actions. \n
- Follow hotel policies, brand standards, and service procedures at all times. \n
- Ensure professional grooming and maintain a positive representation of the hotel brand. \n
\nQualifications\n
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- Diploma or Bachelor’s Degree in Hotel Management, Hospitality Management, Tourism, or a related field . \n
- 1–3 years of experience in Guest Relations, Front Office and Hospitality Operations . \n
- Excellent communication and interpersonal skills. \n
- Strong customer service and problem-solving abilities. \n
- Ability to handle guest complaints calmly and professionally. \n
- Strong organizational and multitasking skills. \n
- Knowledge of hotel operations and guest service standards. \n
- Ability to work in a fast-paced hospitality environment. \n
- Basic computer skills and familiarity with Property Management Systems (PMS) . \n
- Professional grooming and presentation standards. \n
- Fluency in English; additional languages are considered an advantage. \n
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