Duty Manager

Prime Function:

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• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
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• Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
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• Liaise with different departments for smooth and coordinated work.
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• Ensure cleanliness of all areas under the Front Office, Lobby, corridors, main staircase and drive away.
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• Ensure to interact with the guests & enable the team to understand guest requirements.
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Key Responsibilities:

Front Office Planning

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• Ensure that the arrivals and departures for the day and relevant records are maintained.
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• Ensure quality in all aspects of work and among the staff in the lobby.
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People Management

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• Personally welcome and escort all guests of the hotel.
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• Authorize courtesies for V.I.P’s.
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• Ensure that regular training is conducted as per the standards.
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• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
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Financial Management

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• Responsible for maintaining high level of room sales, by up-selling.
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• Ensure maximum room occupancy within agreed overbooking policy.
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• Ensure to balance the accounts on a daily basis.
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Operational Management

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• Adhere to the Standard Operating Procedures & policies.
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• Check out-standings of in-house guests on a daily basis.
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• To check whether the following records are kept in order and up to date.
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1. “C” forms
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2. Reception / Information Log Book
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• Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
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• Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
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• Check the grooming and hygiene of the team.
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• Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
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• Ensure that newspapers and parcels are delivered in the rooms without delay.
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• To be readily available at all times to deal with problems or complaints.
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• Ensure effective and speedy check-in & check-out facilities.
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• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
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• Ensure that the entrance is easily accessible to cars and taxis at all times.
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• Conduct briefing for concierge and Front Desk Associate’s
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Managerial Qualities

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• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
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• Ability to accept responsibility;
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• Self confidence, motivation, drive and tenacity;
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• Ability to enhance organizational performance;
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• Ability to clearly delegate tasks and responsibilities;
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• Ability to think strategically, inductively, and creatively;
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• and the propensity to recognize and acknowledge other peoples’ ideas.
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• 3 to 4 years of experience in a similar role within hospitality.
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• Strong leadership and communication skills.
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• Proficient in hotel management software (e.g., Opera, PMS).
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• Ability to handle guest complaints and solve problems efficiently.
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• Fluent in English (spoken and written)
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• Ability to work under pressure and manage shifts, including weekends and holidays.
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