NoblQ- ServiceNow Business Analyst - AI

Experience: 4+ Years
Location: Remote (5 Days )
Employment Type: Full-Time

We are a fast-growing technology-driven organization focused on delivering digital transformation solutions to global clients. Our expertise lies in leveraging platforms like ServiceNow along with emerging technologies such as Artificial Intelligence (AI) and automation.

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• Gather and analyze business requirements from stakeholders
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• Translate business needs into ServiceNow AI-based solutions
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• Collaborate with technical teams to implement features like: \n
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  • Virtual Agent
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  • Predictive Intelligence
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  • Now Assist
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• Identify opportunities for process automation using AI
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• Work on workflow optimization and process improvement
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• Support implementation of Agentic AI solutions
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• Monitor system performance and suggest improvements
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• Ensure smooth communication between business and technical teams
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• Conduct user training and drive adoption of AI solutions
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• Strong experience as a ServiceNow Business Analyst
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• Hands-on or functional knowledge of: \n
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  • Predictive Intelligence
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  • Virtual Agent
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  • Now Assist
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  • AI / Automation
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• Good understanding of ITSM / ITOM processes
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• Ability to convert business requirements into technical solutions
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• Strong communication and stakeholder management skills
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• Exposure to AI/ML concepts
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• ServiceNow Certifications (CSA, CIS, etc.)
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• Experience in Agile/Scrum environment
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• Basic understanding of data analysis and reporting
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• Analytical thinking
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• Problem-solving mindset
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• Strong communication & collaboration
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• Adaptability to new technologies
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• Work on cutting-edge AI + ServiceNow projects
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• 100% Remote work environment
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• Opportunity to grow in a high-demand domain
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• Collaborative and innovation-driven culture
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