L1 Onsite IT Support Engineer IN

WE’RE HIRING FOR A ONSITE IT SUPPORT ENGINEER L1 IN INDIA!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
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• 6000+ Engineers
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• 200+ Enterprise Clients
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We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people your journey with Excis and grow with us!

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What You Will Do:

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• Assist senior technicians through hands-on on-site support activities
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• Handle incidents and service requests with guidance or following SOP’s
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• Perform PC and mobile device staging (imaging, enrolment, tagging, testing)
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• Support laptops, desktops, iPhones, iPads and other workplace devices
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• Conduct routine meeting room and AV device check
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• Install software when remote installation is not feasible
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• Perform basic CMDB / asset updates during deployments and replacements
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• Support printer-related basic issues
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• Escalate complex issues with proper documentation
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• Follow defined processes and SOPs consistently
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• Demonstrate willingness to learn new tools, technologies and support models