Senior Executive - Service

1.CompliancewithallcompanyproceduresandHealth&Safetypolicies.

2.DownloadpendingcomplaintsfromFSMatregularintervals.

3.Allocatecomplaintstoengineerswhichareregisteredin FSMimmediately.

4.UpdatesparesrequirementinFSMbasedonengineer’sfeedbackfromtheretailoutlet.

5.Co-ordinationwiththestoresteamfordispatchofrequiredsparestotheengineers.

6.TakeregularfeedbackfromengineersandupdateFSMandoilcompanyportalaccordingly.

7.Sendquotationstocustomersforchargeablejobs.

8.AttachapprovalcopyreceivedfromcustomeragainstitsworkorderinFSM.

9.FollowupwithengineersforBreakdownservicereports.

10.SegregatebillableservicereportsandattachitagainstitsworkorderinFSM.

11.Respondtocustomercallsande-mails.

12.Followupwithserviceengineerstosenddefectivesparestoservicecentreonaweeklybasis.

13.EnsuretimelyexecutionofDUinstallationandprojectjobs.

14.Engineersupportduringintroductionofnewequipmentornewbusinessactivity.

15.Reportallmattersofurgentconcern/abnormalactivityinthefieldtotheStateHead/RM.

16.Ensuregeographicalarea/RO/Complaints/Nozzle/wiseworkloaddistributiontoallengineers.

17.EnsureavailabilityoftoolkitandPPEforallengineers.

18.Preparemonthlyscheduleforsparesreconciliationofengineers.

I. Relationships

1.StateHead.

2.Field-basedserviceengineers.

3.Storesexecutive.

4.CustomerSupportDesk.

5.RegionalManager.

6.OilCompanyofficers.

7.Retailoutletdealers.

II. MeasuresofPerformance

1.AdherencetoSLA.

2.FieldEngineerproductivity

3.Timelysubmissionofservicereportsforchargeableinvoicing.

4.Penaltyreduction.

5.SafetyAudits.

III. BackgroundandSkill

1.Goodcomputerskills,includingWord,Excel.

2.GoodknowledgeofERP.

3.Minimum5years’experienceinthefieldwork.

4.Experienceofmanagingpeopledesirable.

IV. PersonalTraitProfile

1.Flexibleattitudetowork.

2.Willingnesstoownissuesandensuretargetsaremet.

3.Abilitytoflexbetweensupervisingresourcesand makingvisitsinthefield.

4.Planningandexecutioncapability

V. Health&SafetyResponsibilities

1.Tobeawareoflegislation,codesofpractice,guidancenotesandsafeworkingpracticerelevanttothe Company’s field operations.

2.To ensure the provision and implementation of safe systems of work and systems to identify hazards within the workplace.

3.To assist in the investigation of work-related injuries, incidents and near loss occurrences with the objective to prevent recurrence.

VI. ScopeandImpactofPositionResponsibilities

This new role will find the ASM / ASC responsible for up to 20 - 30 field-based engineers. The role will involveworking closely with Field Engineers , Office staffand State Head to ensure that targets are being met and plans are put in place to countermeasure issues that arise.

Education :MinDiploma/DegreeinElectronicsorMechanicalEngineering

Education :MinDiploma/DegreeinElectronicsorMechanicalEngineering

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER
\n Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.