Posted 09 July, 2026
AVP/VP - Enterprise Technology Leader - Noida/Pune
Michael Page
Noida, UP, IN
Full Time
Reference: ab62d6299109801a
Job Description
- Be recognised as a Senior Leader in a leading IT Services Organization \n
- You'll join a high-performing business, backing talented individuals \n\n
- Lead the enterprise-wide technology infrastructure & operations strategy , embedding AI to move from reactive to predictive and autonomous operations (AIOps). \n
- Build and drive the AI strategy & roadmap , elevating user experience and modernizing service management across digital workplace, service desk, and asset management. \n
- Oversee Digital Workplace Services, Service Desk, Asset Management , automation strategy, and overall enterprise tech‑ops delivery. \n
- Ensure reliable, secure, scalable operations across multi‑geography, 24x7 environments. \n
- Drive end‑to‑end service management improvements , modernizing processes, standards, and platforms (, ServiceNow) to elevate user experiences. \n
- Identify, optimize, and govern critical enterprise support processes and metrics. \n
- Lead India‑based delivery teams and ensure synergy across global capability groups for technology architecture, engineering, and operations. \n
- Govern delivery for enterprise systems (ERP, HCM, CRM, portals) and participate in architecture/design discussions and program governance meetings. \n
- Manage strategic partnerships with OEMs, cloud providers, big consulting firms, and niche tech partners , ensuring governance, co‑creation, and innovation. \n
- Act as a key liaison with equipment suppliers, service management platform teams, and global delivery partners. \n
- Ensure a robust, scalable cloud‑first technology ecosystem supporting enterprise processes across the value chain (, hire‑to‑rehire, record‑to‑report). \n
- Strengthen interoperability and enable best‑of‑breed platform integrations. \n
- Drive adoption of AI/ML, intelligent automation, workflow platforms, Web , metaverse, and integration technologies. \n
- Align architecture, engineering, cyber‑security, and operations teams to support digitization goals. \n
- Lead large teams (direct, partner, virtual), including succession planning, retention, and leadership development. \n
- Scale digital workplace capability (devices, software, licenses) in line with business growth. \n
- Engage with CXOs, business unit heads, internal and external auditors, and industry forums. \n
- Represent enterprise tech operations in leadership committees, transformation forums, and capability showcases. \n\n
- A visionary enterprise technology leader with a strong AI‑first mindset , capable of transforming tech‑ops into predictive and autonomous operations. \n
- 20-25 years of experience leading large‑scale enterprise technology infrastructure, operations, and transformation across global, 24×7 environments. \n
- Deep expertise in Digital Workplace Services, Service Desk, Asset Management, ITSM, and technology operations . \n
- Proven track record in driving AI/ML‑enabled automation , AIOps, workflow automation, and digitization programs. \n
- Strong background in cloud‑first architecture , with hands-on experience across cloud platforms and enterprise systems (ERP, HCM, CRM). \n
- Experienced in governing technology delivery, architecture, engineering , and enterprise tech serviceability frameworks. \n
- Demonstrated ability to lead large, diverse, multi‑geography teams-including partners, vendors, and virtual teams. \n
- Skilled in service management transformation , modern ITSM practices, and driving superior end‑user experience. \n
- Strong vendor management capabilities, with experience influencing OEMs, cloud providers, Big 4 consulting firms, and strategic partners . \n
- High executive presence with ability to engage CXOs, business unit heads, internal tech leaders, and industry forums . \n
- Solid understanding of global technology operations including network, UC&C, telephony, cloud infrastructure, and cyber‑security alignment . \n
- Strong orientation toward data-driven decision making , governance, reporting, dashboards, and operational excellence. \n
- Skilled in organizational leadership with strengths in succession planning, talent development, retention , and building future-ready teams. \n
- Excellent communication, collaboration, influencing, and stakeholder management skills. \n
- Educational foundation in engineering or computer science , with MBA preferred and certifications like ITIL, PRINCE2, PMP, cloud credentials as added advantages.
About Our Client
\n\nThe client is a global digital operations and analytics leader known for partnering with large enterprises across industries to modernize technology, optimize processes, and drive digital transformation. They operate at significant scale with multi‑geography delivery centers , a strong focus on technology‑led transformation , and a mature enterprise technology environment that supports 24×7 global operations.
\n\nJob Description
\n\nKey Responsibilities1. Enterprise Technology Strategy & AI‑Driven Transformation
\n 2. Technology Operations Leadership
\n 3. Service Management Transformation
\n 4. Enterprise Delivery & Architecture Alignment
\n 5. Vendor, Partner & Ecosystem Management
\n 6. Cloud‑First Enterprise Operations
\n 7. Digitization, Automation & Innovation
\n 8. Talent Leadership & Organizational Development
\n 9. Stakeholder, CXO & Industry Engagement
The Successful Applicant
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