Housekeeping Apprentice

Prime Function:

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• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
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• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
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• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
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• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
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• Responsible to clean the room, the public area, Office etc., and other duties as assigned.
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• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
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Key Responsibilities:

People Management

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• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
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• Interact with guests and personnel of the hotel in an efficient and friendly manner.
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• Provide effective support to the team to enable them to provide a range of effective and efficient services.
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• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
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• Provide high level of service standards.
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• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services
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Financial Management

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• Identify optimal, cost effective use of the resources and educate the team on the same.
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• Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
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• Checks and controls the availability and proper usage of supplies and material.
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Operational Management

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• Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
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• Ensure to report to work on time and according to posted schedule.
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• Ensure to daily change soiled linens on beds and remake beds.
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• Strictly follow the lost and found procedures.
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• Ensure floor pantries and corridors & fire exits are as per the standards.
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• Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
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• No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
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• Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
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• Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
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• Report malfunctioning of equipments to the supervisor and ensure they are attended to.
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• Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.
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• Ensure all messages are handled with utmost importance and action taken
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• Ensure all guest messages and queries are handled promptly
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• Ensure all issue and receipt of keys are accounted for and acknowledged
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• Ensure all registers and records are updated.
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• To abide by the mission statement of the hotel and of the department.
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• Ensure to take the responsibility for master keys of the assigned rooms.
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• Report any loss or damage to the supervisor.
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• Ensure to perform the following duties in the Public Area:
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• To dust furniture, fixtures and fittings
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• Vacuum the carpet.
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• Scrub, wash and clean the floor
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• Clean and arrange the equipment furniture as prescribed
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• Dust and clean light fittings
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Training:

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• Ensures attendance on behavioral and vocational training in own and related areas to enhance skills and develop multi functionality
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• Ensures career development and succession planning for self
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• Attends training on fire safety and security system
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• Shares skills with all departmental employees through on the job training for new comers
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  Hotel Management student / recent graduate or Diploma Holder

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  Prior housekeeping internship is an added advantage

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