Senior Architect- MS Dynamics CRM

About Company:

A global IT and business process services company offering digital solutions like cloud, automation, and AI.

Role: Senior Architect (MS Dynamics CRM)

Location: Mumbai, Pune, Chennai & Bangalore

Experience: 16+ Years

Key Responsibilities:

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• Design and implement well-structured, end-to-end solutions to address complex business challenges.
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• Lead client-facing discussions, effectively demonstrating solutions and leveraging whiteboarding techniques to solve business problems in real time.
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• Collaborate with customer architects to recommend and implement integrations between Dynamics 365 and other platforms/applications.
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• Guide teams in applying best practices across Dynamics 365/CRM, including PowerApps, Relationship Insights, and Common Data Services.
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• Develop and implement custom-coded solutions, ensuring they align with holistic project goals.
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• Maintain deep technical proficiency across the Dynamics 365/CRM platform, leveraging its full suite of capabilities.
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• Configure and deliver complex coded solutions within Dynamics 365.
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• Define and evolve development standards for Dynamics engagements to maintain high-quality delivery.
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• Support pre-sales activities, including solution demonstrations and technical scoping.
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• Participate in recruitment and interview processes to build high-performing teams.
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• Lead and mentor developers, providing guidance throughout the engagement lifecycle.
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Qualifications & Skills:

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• Strong expertise in Microsoft Dynamics 365/CRM and Power Platform technologies.
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• Proven experience in architecting, implementing, and managing Dynamics solutions.
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• Ability to translate business requirements into scalable, maintainable technical solutions.
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• Excellent communication and presentation skills, capable of leading workshops and client discussions.
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• Experience integrating Dynamics with external systems and applications.
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• Leadership experience managing teams of developers and consultants in project delivery.
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• Strategic mindset with a focus on revenue, margin, and client satisfaction.
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