IT Applications Service Manager - Healthcare Provider

Req ID:

We are currently seeking a IT Applications Service Manager - Healthcare Provider to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

NTT DATA is Hiring!

Position's Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
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\n NTT DATA, Inc. currently seeks an IT Applications Service Manager to join our team in Noida/Bangalore/Hyderabad.

Client's business problem to solve?

Our client is a leading healthcare provider in the United States. NTT to deliver end-to-end services, providing transformative application support and maintenance.

Position's General Duties and Tasks

In these roles you will be responsible for:

1. Service Delivery & Operations Management

• Lead day-to-day application support operations (L2/L3) across multiple healthcare domains like Clinical systems (EHR, LIS, Oncology), Ancillary systems (Pharmacy, HIM, Laboratory), Population Health and Analytics platforms and Enterprise applications.
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• Incident, Problem & Change Management - Oversee ITIL processes:
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• Incident Management – Ensure timely resolution and escalation
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• Problem Management – Drive RCA and defect elimination
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• Change Management – Approve and govern releases and changes
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• SLA’s/ KPI compliance
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• Application & Domain Ownership: Act as a bridge between business stakeholders and IT teams, understand healthcare workflows, Provide oversight across multiple areas of hospital operations
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• Vendor & Stakeholder Management - Coordinate with third-party support providers, conduct service review meetings and reporting, Engage with clinical leaders, operations, and compliance teams.
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• Team Leadership & People Management: Lead and manage support teams (L2/L3 engineers, SMEs)
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• Compliance & Risk Management
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Requirements for this role include:

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What are the required skills for this role?

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• Proven experience in the Healthcare Provider domain, with strong understanding of Clinical Core in the areas of Clinical operations, Acute EHR, Ambulatory EHR, Critical Care, Nursing, Surgical Services and regulated healthcare environments.
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• 10+ years of experience in application support, project management, IT operations, or healthcare IT service delivery.
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• Hands-on expertise in Incident, Problem, and Change Management aligned with ITIL best practices.
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• Experience supporting COTS healthcare applications and managing multi-vendor ecosystems.
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• Strong analytical, troubleshooting, and communication skills with the ability to resolve complex L2/L3 issues.
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• Familiarity with HIPAA, GDPR, healthcare data governance, and security/privacy compliance requirements.
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• Experience coordinating patching, upgrades, release cycles, and multi-environment deployments
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The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

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About NTT DATA

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NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.