Ass Manager / Deputy Manager Customer Service

Key Responsibilities

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• Handle customer inquiries related to industrial machinery, tools, spares, service requests, and warranties.
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• Register service calls, complaints, and breakdown requests; coordinate with service engineers for timely resolution.
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• Track service orders, AMC contracts, and preventive maintenance schedules.
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• Coordinate with production, dispatch, and logistics teams for order status, delivery timelines, and installations.
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• Prepare and share quotations for spare parts, consumables, and service jobs as per internal guidelines.
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• Maintain accurate customer records, service histories, and documentation in ERP/CRM systems.
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• Follow up with customers to ensure service satisfaction and closure of complaints.
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• Support sales and service teams with customer documentation, reports, and MIS.
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• Ensure compliance with company service standards, SLAs, and safety guidelines.
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