Production Support Engineer 2

University degree in Computer Science, Information Technology or equivalent.
\n ITIL Foundation Certification is a plus.
\n Experience with Airline Products or in Tourism/Airlines industry.
\n Application Management Experience/Knowledge -with understanding of so ware development methodologies, knowledge of the network communication protocols, system architecture and technology components are a plus.
\n Capability to investigate cases by correlating application behaviour, application logs and configuration setup to customer questions
\n Excellent English verbal and written communication skills.
\n Multicultural approach, responding to our worldwide customer base expectations
\n Customer centricity: customer and customer satisfaction are the heart of our business
\n Accountability, Autonomy and Proactivity, to provide customers with a high level of continuous service and support, while managing priories
\n Communication & Information gathering- from listening/questioning techniques to delivery of presentations internally as well as towards Amadeus customers
\n Analytical thinking: Ability to use a methodical step-by-step approach to break down complex problems or processes into their constituent s parts, identify causes and effects patterns and analyse problems to arrive to an appropriate solution
\n Team spirit, transparency & knowledge sharing are part of our culture
\n Positive and collaborative attitude, willing to relate and work closely with all stakeholders.
\n Can effectively adapt to different situations and demands.