Dialer Manager

Job Description:

Manage end-to-end setup, scheduling, and monitoring of outbound calling campaigns on the dialer Track daily, weekly, and monthly dialer performance metrics (contact rates, RPC, CPC, abort rate etc.)

Partner with operations and collections teams to allocate calling inventory effectively across campaigns

Identify issues, troubleshoot dialer-related problems, and coordinate with IT/vendors for quick resolution

Continuously analyze dialing patterns and recommend changes to improve efficiency and customer reach

Maintain calling lists, manage data scrubbing, and ensure correct segmentation of delinquent accounts g) Support reporting and MIS requirements by generating regular dashboards on dialer performance and campaign outcomes

Candidate Requirement:

2-3 years in the Dialler Manager position

Strong understanding of dialer technology (predictive/preview modes)

Knowledge of debt collection processes, regulatory requirements, and compliance standards

Ability to coordinate between operations, IT, and vendor teams

Proficiency in MS Excel, reporting tools, and campaign management

Excellent communication and documentation skills

Proficient in Tamil/English

Location: Chennai