Stayfit Health & Fitness World pvt ltd - Service Head
Job Description
Service Head
\n Bengaluru Location
\n Company Profile-
Role and Responsibility :
\nKEY RESPONSIBILITIES
\n1. SERVICE OPERATIONS MANAGEMENT
\nLead end-to-end:
\nInstallation support
\nBreakdown service
\nPreventive maintenance (PMS)
\nSpare management
\nService coordination
\nEnsure:
\nFast response time
\nProper escalation handling
\nTimely closure of complaints
\n2. SERVICE REVENUE MANAGEMENT
\nResponsible for achieving:
\nMonthly service revenue targets
\nPMS revenue targets
\nSpare sales targets
\nDrive:
\nUpselling opportunities
\nAMC / PMS conversion
\nSpare revenue growth
\n3. TEAM MANAGEMENT
\nHandle:
\nService Coordinators
\nTechnicians / Field Executives
\nBranch Service Teams
\nResponsible for:
\nKPI monitoring
\nProductivity tracking
\nDaily reviews
\nPerformance improvement
\n4. KPI & PERFORMANCE TRACKING
\nMonitor:
\nRevenue per technician
\nDelegation vs completion ratio
\nTechnician utilization
\nCustomer complaints
\nPending tickets
\nImplement:
\nDaily review systems
\nKPI dashboards
\nPerformance scorecards
\n5. CUSTOMER EXPERIENCE & ESCALATIONS
\nEnsure:
\nHigh customer satisfaction
\nQuick complaint resolution
\nPositive brand experience
\nMonitor:
\nRepeat complaints
\nGoogle reviews
\nService quality standards
\n6. SPARES & INVENTORY MANAGEMENT
\nResponsible for:
\nSpare forecasting
\nStock planning
\nAvailability management
\nDead stock reduction
\nCoordinate with:
\nStores
\nProcurement
\nLogistics teams
\n7. PROCESS IMPROVEMENT
\nBuild and implement:
\nSOPs
\nService workflows
\nEscalation matrix
\nMonitoring systems
\nImprove:
\nTAT (Turnaround Time)
\nProductivity
\nRevenue efficiency
\n8. REPORTING & MANAGEMENT REVIEWS
\nPrepare:
\nDaily service reports
\nWeekly branch reviews
\nMonthly KPI dashboards
\nRevenue analysis reports
\nPresent:
\nPerformance insights
\nAction plans
\nImprovement strategies
